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Company Profile

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  • Time of issue:2020-12-30 17:16:58
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Foshan Nanhai Mercanvee Lighting Co., Ltd.
Established in 1996, is located in Danzao town, Foshan city of Guangdong province, where is one of the main production center of commercial lighting across China. We have been providing OEM service to numerous industry-leading brands all over the world since 1996 and we always try our best to keep the spirit of constantly striving for excellence and technological innovation. In order to meet the development needs of the LED lighting market, our own brand “MERCANVEE” was established in 2011. Bearing the company philosophy of “Optical, Technology, Charming” in mind, MERCANVEE have become a modern enterprise integrating research, development, production and sales of high-end LED lighting products.
Mercanvee is a hotel, restaurants, museums, retailing shop lightings professional service provider. we can provide more professional and responsible lighting products and optical solutions for client’s planning programming and architectural design. And also could offer OEM Service, Design Service or Buyer Label.
Dedicated to technological innovation, MERCANVEE always try to fuse elements like energy-saving, chromatology, optics, aesthetics, architecture, history, humanities, commerce, environment, physics, psychology, physiology, life, etc. into the lighting science. And by doing so, we are able to provide more professional and more responsible lighting products and optical solutions for our customers.

We love the cause of LED lighting and we respect the physical form of the light. We deeply explore the principles and application characteristics of optics and tray to blend them into humanity, nature, architecture, vision and environment to create a harmonious effect. Meanwhile, energy-saving and environmental protection will always be MERCANVEE’ core values. We will keep emphasizing optical research, lighting control technology and visual management and keep pushing our boundaries so that we can help building a healthier, more eco-friendly and safer society.

MERCANVEE, your professional lighting provider.

 

 

Payment Policy

We only accept T/T as the secure and convenient payment method.

For more information, please contact our sales representative.

 

Contact US

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.

 

Email: myra@mercanvee.com

TEL: +86 757 86613717

Company Address: Block A. Anji Building, Gao Hai Xi Cun, Jin Sha Town, Nan Hai District, Foshan City, Guangdong, China

Post Code: 528223

 

Our office time is 08:00a.m. – 05:30p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within 1 business day, but if you want immediately response, please feel free to contact us online via Wechat or WhatsApp or Call us.

 

Shipping Policy

We have put a lot of efforts on making sure the items could be ready in time and get delivered to

our customers as soon as possible. Order Lead time usually would be in 20-25 working days after down payment arrived. For sample order, usually could be ready in 3-7 days.

Any other question, please contact us at myra@mercanvee.com

 

 

Return & Refund Policy

Cancellation:

 

The order is only allowed to be canceled before the production, please do contact us if you need to cancel the order.

 

Return & Exchange:

 

1. Conditions of return

(1) Return period: Only if the item has any issue caused by our side in warranty period.

(2) Applicable circumstances for return and exchange:

Under what circumstances can you return or exchange the goods: the product is broken or damaged during the transportation; you receive the wrong product or missing parts.

(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.

 

2. The return process

Step 1: Please contact us in advance. We will process the application within 2-5 working days and reply you the processing result.

Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information;

Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and update the tracking number within 20-25 working days.

 

  1. Shipping fee for return

(1) What are the customer's responsibilities: customers’ personal reasons like they need to replace some parts of the products.

(2) What are the conditions undertaken by MERCANVEE: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.

 

 

Refund

  1. Refund limit

Applicable circumstances for full refund: customers would like to cancel the order and afford the remittance fee.

 

2. Refund process:

(1) After we receive cancellation request, we will enter the refund process, the money will back to your account within 3-15 working days depends on the bank.

(2) What to do if the refund is not received: please contact us

 

 

Terms of Use

 

THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE MERCANVEE IS GOVERNED BY THE TERMS AND CONDITIONS OF USE AS SET FORTH BELOW BY MERCANVEE (“TERMS OF USE”).

PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING THE MERCANVEE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE.

 

1. ACCEPTANCE OF TERMS OF USE

By visiting the MERCANVEE website, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to MERCANVEE, you agree to be bound by the Terms of Use. If you do not want to be bound by the Terms of Use, your only option is not to visit, view or otherwise use the services of MERCANVEE. You understand, agree and acknowledge that these Terms of Use constitute a legally binding agreement between you and MERCANVEE and that your use of MERCANVEE shall indicate your acceptance of the Terms of Use.

 

2. PROVISION OF SERVICES

You agree and acknowledge that MERCANVEE is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in the MERCANVEE website. Furthermore, you agree and acknowledge that MERCANVEE is entitled to provide services to you through subsidiaries or affiliated companies.

 

3. PROPRIETARY RIGHTS

You acknowledge and agree that the MERCANVEE website may contain proprietary and confidential information including trademarks, service marks, designs and patents protected by intellectual property laws and international intellectual property treaties. MERCANVEE authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission, which may be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

 

4. SUBMITTED CONTENT

When you submit content to MERCANVEE you simultaneously grant MERCANVEE an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to MERCANVEE.

 

5. TERMINATION OF TERMS OF USE

The Terms of Use will continue to apply in perpetuity until terminated by MERCANVEE without notice at any time and for any reason. Terms by their nature that are to continue in perpetuity shall be unaffected by any termination.

 

6. DISCLAIMER OF WARRANTIES

You understand and agree that your use of the MERCANVEE website is entirely at your own risk and that our services are provided "As Is" and "As Available". MERCANVEE does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the MERCANVEE website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

 

7. LIMITATION OF LIABILITY

You understand and agree that MERCANVEE and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not MERCANVEE has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of MERCANVEE is limited to the greatest extent permitted by law.

 

8. EXTERNAL CONTENT

MERCANVEE may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that MERCANVEE is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

 

9. JURISDICTION

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by MERCANVEE to resolve any legal matter arising from the Terms of Use or related to your use of the MERCANVEE website. If the court of law having jurisdiction rules that any provision of the agreement is invalid, then that provision will be removed from the Terms of Use and the remaining terms and conditions will continue to be valid in full force and effect.

 

10. ENTIRE AGREEMENT

You understand and agree that the Terms of Use constitute the entire agreement between you and MERCANVEE. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

 

11. CHANGES TO THE TERMS OF USE

MERCANVEE reserves the right to modify the Terms of Use from time to time at our sole discretion and without any notice. Changes to the Terms of Use will become effective on the date they are posted on the MERCANVEE website and your continued use of the MERCANVEE website after any changes will signify your agreement to be bound by such new terms and conditions.

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Headquarter

Mercanvee Lighting

Factory No.7, Shang An Li Jia Industrial Zone, Danzao Town, Nanhai District, Foshan City, Guangdong, China

(86)-757-86613717

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