- Time of issue:2020-12-30 17:16:58
Foshan Nanhai Mercanvee Lighting Co., Ltd.
Established in 1996, is located in Danzao town, Foshan city of Guangdong province, where is one of the main production center of commercial lighting across China. We have been providing OEM service to numerous industry-leading brands all over the world since 1996 and we always try our best to keep the spirit of constantly striving for excellence and technological innovation. In order to meet the development needs of the LED lighting market, our own brand “MERCANVEE” was established in 2011. Bearing the company philosophy of “Optical, Technology, Charming” in mind, MERCANVEE have become a modern enterprise integrating research, development, production and sales of high-end LED lighting products.
Mercanvee is a hotel, restaurants, museums, retailing shop lightings professional service provider. we can provide more professional and responsible lighting products and optical solutions for client’s planning programming and architectural design. And also could offer OEM Service, Design Service or Buyer Label.
Dedicated to technological innovation, MERCANVEE always try to fuse elements like energy-saving, chromatology, optics, aesthetics, architecture, history, humanities, commerce, environment, physics, psychology, physiology, life, etc. into the lighting science. And by doing so, we are able to provide more professional and more responsible lighting products and optical solutions for our customers.
We love the cause of LED lighting and we respect the physical form of the light. We deeply explore the principles and application characteristics of optics and tray to blend them into humanity, nature, architecture, vision and environment to create a harmonious effect. Meanwhile, energy-saving and environmental protection will always be MERCANVEE’ core values. We will keep emphasizing optical research, lighting control technology and visual management and keep pushing our boundaries so that we can help building a healthier, more eco-friendly and safer society.
MERCANVEE, your professional lighting provider.
We only accept T/T as the secure and convenient payment method.
For more information, please contact our sales representative.
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.
TEL: +86 757 86613717
Company Address: Block A. Anji Building, Gao Hai Xi Cun, Jin Sha Town, Nan Hai District, Foshan City, Guangdong, China
Post Code: 528223
Our office time is 08:00a.m. – 05:30p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within 1 business day, but if you want immediately response, please feel free to contact us online via Wechat or WhatsApp or Call us.
We have put a lot of efforts on making sure the items could be ready in time and get delivered to
our customers as soon as possible. Order Lead time usually would be in 20-25 working days after down payment arrived. For sample order, usually could be ready in 3-7 days.
Any other question, please contact us at email@example.com
Return & Refund Policy
The order is only allowed to be canceled before the production, please do contact us if you need to cancel the order.
Return & Exchange:
1. Conditions of return
(1) Return period: Only if the item has any issue caused by our side in warranty period.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange the goods: the product is broken or damaged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.
2. The return process
Step 1: Please contact us in advance. We will process the application within 2-5 working days and reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information;
Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and update the tracking number within 20-25 working days.
- Shipping fee for return
(1) What are the customer's responsibilities: customers’ personal reasons like they need to replace some parts of the products.
(2) What are the conditions undertaken by MERCANVEE: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.
- Refund limit
Applicable circumstances for full refund: customers would like to cancel the order and afford the remittance fee.
2. Refund process:
(1) After we receive cancellation request, we will enter the refund process, the money will back to your account within 3-15 working days depends on the bank.
(2) What to do if the refund is not received: please contact us
2. PROVISION OF SERVICES
You agree and acknowledge that MERCANVEE is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in the MERCANVEE website. Furthermore, you agree and acknowledge that MERCANVEE is entitled to provide services to you through subsidiaries or affiliated companies.
3. PROPRIETARY RIGHTS
You acknowledge and agree that the MERCANVEE website may contain proprietary and confidential information including trademarks, service marks, designs and patents protected by intellectual property laws and international intellectual property treaties. MERCANVEE authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission, which may be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.
4. SUBMITTED CONTENT
When you submit content to MERCANVEE you simultaneously grant MERCANVEE an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to MERCANVEE.
6. DISCLAIMER OF WARRANTIES
You understand and agree that your use of the MERCANVEE website is entirely at your own risk and that our services are provided "As Is" and "As Available". MERCANVEE does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the MERCANVEE website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.
7. LIMITATION OF LIABILITY
You understand and agree that MERCANVEE and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not MERCANVEE has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of MERCANVEE is limited to the greatest extent permitted by law.
8. EXTERNAL CONTENT
MERCANVEE may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that MERCANVEE is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.
10. ENTIRE AGREEMENT
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